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QuickBooks Tip: How to Fix Problems When Trying to Download Updates

by Ruth Perryman 1. March 2010 11:25

Question: I’ve had a QuickBooks issue that I need to deal with but have been stumped on how to proceed. There was a QuickBooks 2009 “R11” version update that came through but every time I try to install the update I get the following error message “Error 1328.Error updating file c:\Config.Msc\PT4D7.tmp. System error – 1072807676.” I have tried shutting down my McAfee, but the problem persists. Can you suggest how I can go about fixing this? If you don’t know how to fix it, can you suggest a way to get in touch with QuickBooks people that can help me? Your guidance would be greatly appreciated. I am really stuck on this one.

Answer:
Try renaming your config.msi folder.

Open Windows Explorer (right-click on the Start button and select Explore)
Double-click on the C: drive
Show hidden files and folders (Tools > Folder Options > Select View tab >Hidden files and folders > select Show hidden files and folders > Click Apply and OK)
Show protected operating system files (Tools > Folder Options > Select View tab > Deselect Hide protected operating system files > Click Apply and OK)
Right-click Config.Msi folder and select Rename
Add .old to the end of the filename and press Enter (the folder name should now be Config.Msi.old)
Hide protected operating system files and hidden files and folders again (following Step 3 and 4 above, but hiding, instead of showing)
Now update, repair, uninstallation or installation should complete without error

If this doesn't work, it sometimes helps if you download the update manually from the Intuit website: QuickBooks 2009 R11 Update.

If all else fails, try re-installing QuickBooks. You can download the latest release for your version of QuickBooks from our QuickBooks Downloads page. You can't use your 2009 licensing information to install 2010, so make sure to download the correct version and year for your license. QuickBooks will usually remember your licensing information when you re-install it, but just to be on the safe side I'd copy it down before starting. You can find it in Help > About Intuit QuickBooks...

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Ruth Perryman - QuickBooks Specialist Written by Ruth Perryman, CMA, CFE, CFM, MBA, DPA (ABD)

Ruth is the president of The QB Specialists, an Intuit Solutions Provider that has helped thousands of businesses throughout the United States, Canada and even the Caribbean get the most out of QuickBooks since 1996. Ruth has over 20 years of industry experience, including 5 years as a Chief Financial Officer. She is an Advanced Certified QuickBooks ProAdvisor and a member of Intuit’s Trainer/Writer Network. She is also certified in QuickBooks Point of Sale and Enterprise.

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